.ombudsman-container{width:min(1600px,100% - 56px);margin-inline:auto}.ombudsman-label{color:#08aa60;letter-spacing:.14em;text-transform:uppercase;margin-bottom:22px;font-size:.7rem;font-weight:800;display:block}.ombudsman-intro{align-items:end;gap:40px;padding-top:110px;padding-bottom:110px;display:grid}.ombudsman-intro h2{letter-spacing:-.06em;margin:0;font-size:clamp(3rem,4.8vw,4.9rem);font-weight:500;line-height:.98}.ombudsman-intro>p{max-width:490px;color:var(--muted);margin:0 0 6px;line-height:1.75}.ombudsman-info .chips{flex-wrap:wrap;gap:9px;margin-top:25px;display:flex}.ombudsman-info .chips span{background:#f3f7f4;border-radius:999px;padding:10px 15px;font-size:11px;font-weight:700}.reclame-aqui-link{color:#174c44;background:#f7faf8;border:1px solid #d5e4dc;border-radius:16px;align-items:center;gap:13px;max-width:430px;margin-top:28px;padding:16px 18px;transition:border-color .25s,box-shadow .25s,transform .25s;display:flex}.reclame-aqui-link>svg:first-child{color:#08aa60;flex:none}.reclame-aqui-link>svg:last-child{flex:none;margin-left:auto}.reclame-aqui-link span{gap:3px;font-size:.73rem;display:grid}.reclame-aqui-link strong{font-size:.82rem}.reclame-aqui-link:hover{border-color:#08aa60;transform:translateY(-2px);box-shadow:0 10px 24px #08aa601f}.reclame-aqui-link:focus-visible{outline-offset:3px;outline:2px solid #08aa60}.ombudsman-process{background:#eef5f1;border-radius:38px;padding:clamp(56px,6vw,90px) 36px}.ombudsman-process__heading{gap:28px;margin-bottom:54px}.ombudsman-process__heading h2{letter-spacing:-.055em;margin:0;font-size:clamp(2.7rem,4.4vw,4.2rem);font-weight:500}.ombudsman-process ol{gap:14px;margin:0;padding:0;list-style:none;display:grid}.ombudsman-process li{background:#fff;border:1px solid #d8e5de;border-radius:22px;grid-template-columns:48px 1fr;gap:20px;padding:26px;display:grid}.ombudsman-process li>span{background:#dfff2f;border-radius:50%;place-items:center;width:42px;height:42px;font-size:.68rem;font-weight:800;display:grid}.ombudsman-process li h3{margin:3px 0 9px;font-size:1.12rem}.ombudsman-process li p{color:var(--muted);margin:0;font-size:.9rem;line-height:1.65}.ombudsman-form-section{background:#034d45;margin-top:84px;padding:96px 0}.ombudsman-form-layout{align-items:start;gap:52px;display:grid}.ombudsman-form-copy{color:#fff;position:sticky;top:32px}.ombudsman-form-copy .ombudsman-label{color:#dfff2f}.ombudsman-form-copy h2{letter-spacing:-.06em;margin:18px 0 26px;font-size:clamp(3rem,4.7vw,4.8rem);font-weight:500}.ombudsman-form-copy>p{color:#b9d0ca;max-width:420px;line-height:1.7}.privacy-note{color:#b9d0ca;border-top:1px solid #ffffff29;gap:14px;max-width:460px;margin-top:32px;padding-top:25px;display:flex}.privacy-note svg{color:#dfff2f;flex:none}.privacy-note p{margin:0;font-size:.78rem;line-height:1.65}.privacy-note a{color:#fff;text-underline-offset:3px;text-decoration:underline}.ombudsman-form,.success-card{background:#fff;border-radius:30px;padding:clamp(28px,4vw,54px);box-shadow:0 28px 70px #00221d38}.form-group--choice{border-bottom:1px solid var(--line);margin-bottom:30px;padding-bottom:28px}.form-group--choice fieldset{border:0;gap:13px;margin:0;padding:0;display:grid}.form-group--choice legend{margin-bottom:16px;font-weight:700}.form-group--choice legend span{color:#e04242}.form-group--choice label{cursor:pointer;align-items:center;gap:11px;display:flex}.form-group--choice input{accent-color:#08a960;width:19px;height:19px}.identified-fields{background:#f2f7f4;border-radius:20px;margin-bottom:24px;padding:25px}.field-grid{gap:18px;display:grid}.field{margin-bottom:22px}.field label{color:#173f39;margin-bottom:9px;font-size:.8rem;font-weight:800;display:block}.field label span{color:#e04242}.field input,.field select,.field textarea{width:100%;color:var(--ink);background:#fff;border:1px solid #ccdcd5;border-radius:12px;outline:0;transition:border-color .2s,box-shadow .2s}.field input,.field select{height:50px;padding:0 15px}.field textarea{resize:vertical;min-height:170px;padding:14px 15px}.field input:focus,.field select:focus,.field textarea:focus{border-color:#08a960;box-shadow:0 0 0 3px #08a96021}.field input[aria-invalid=true],.field select[aria-invalid=true],.field textarea[aria-invalid=true]{border-color:#c83d3d;box-shadow:0 0 0 3px #c83d3d1a}.field textarea::placeholder{color:#879792}.field>small:not(.field-error),.field .field-meta>small:not(.field-error){color:#84938f;text-align:right;margin-top:6px;font-size:.68rem;display:block}.field-meta{justify-content:space-between;align-items:flex-start;gap:16px;display:flex}.field-error{color:#b12b2b;min-height:1.15rem;margin-top:6px;font-size:.7rem;line-height:1.4;display:block}.website-field{position:absolute;left:-9999px}.consent-field{color:#637873;cursor:pointer;align-items:flex-start;gap:11px;margin:4px 0 28px;font-size:.74rem;line-height:1.55;display:flex}.consent-field input{accent-color:#08a960;flex:none;width:18px;height:18px;margin-top:2px}.consent-field strong{color:#e04242}.consent-error{margin-top:-22px;margin-bottom:22px}.form-actions{flex-wrap:wrap;align-items:center;gap:16px;display:flex}.form-actions .button{color:var(--ink);cursor:pointer;background:#dfff2f;border:0}.form-actions .button:disabled{cursor:wait;opacity:.65}.form-actions .button-arrow{background:#fff}.form-status{color:#42736a;flex:220px;margin:0;font-size:.78rem}.form-status.is-error{color:#b12b2b}.success-card{text-align:center}.success-card__icon{background:#dfff2f;border-radius:50%;place-items:center;width:62px;height:62px;margin:0 auto 24px;display:grid}.success-card h2{letter-spacing:-.055em;margin:15px 0 24px;font-size:clamp(2.5rem,4vw,4rem);font-weight:500}.success-card p{color:var(--muted)}.success-card__protocol{color:#034d45;letter-spacing:.06em;background:#eef5f1;border-radius:12px;margin:22px 0;padding:16px;font-size:1.08rem;display:block}.success-card__reset{color:#087b68;cursor:pointer;background:0 0;border:0}.channel-guide{gap:48px;padding-top:110px;padding-bottom:110px;display:grid}.channel-guide>div:first-child h2{letter-spacing:-.06em;margin:18px 0 22px;font-size:clamp(3rem,4.7vw,4.8rem);font-weight:500}.channel-guide>div:first-child p{max-width:480px;color:var(--muted)}.channel-guide__cards{gap:16px;display:grid}.channel-guide article{border:1px solid var(--line);border-radius:24px;padding:30px}.channel-guide article>span{color:#08a960;letter-spacing:.1em;text-transform:uppercase;font-size:.68rem;font-weight:800}.channel-guide article h3{margin:14px 0;font-size:1.25rem}.channel-guide article p{color:var(--muted);font-size:.86rem;line-height:1.65}.channel-guide article a{color:#087b68;align-items:center;gap:6px;margin-top:8px;font-size:.78rem;font-weight:800;display:inline-flex}@media (width>=800px){.ombudsman-intro{grid-template-columns:1.35fr .65fr}.ombudsman-process ol{grid-template-columns:repeat(3,1fr)}.ombudsman-process__heading{grid-template-columns:.7fr 1.3fr}.field-grid{grid-template-columns:repeat(2,1fr)}.channel-guide{grid-template-columns:.85fr 1.15fr}}@media (width>=980px){.ombudsman-form-layout{grid-template-columns:.78fr 1.22fr}}@media (width<=699px){.ombudsman-container{width:min(100% - 24px,1240px)}.ombudsman-intro{padding-top:72px;padding-bottom:72px}.ombudsman-intro h2 br{display:none}.ombudsman-process{border-radius:26px}.ombudsman-form-section{margin-top:32px;padding:70px 0}.ombudsman-form-copy{position:static}.ombudsman-form,.success-card{border-radius:22px}.channel-guide{padding-top:76px;padding-bottom:76px}}